REALTA brokers are among the first in Quebec to become Quality Service Certified® (or QSC), a service now offered to all member brokers of the Quebec Federation of Real Estate Brokers. Originating in California, certification is incumbent upon the written adherence to strict principles and procedures intended to ensure quality service, as well as upon the use of a survey in which clients evaluate the agency’s work at the end of each transaction. This detailed survey is handled by an independent research firm and accurately measures client satisfaction levels. Results are then made public on a consumer-dedicated website.
“Offering quality service from the start to finish of the purchasing or selling process is our trademark and we are proud to be consistently at the forefront of our industry,” says François Bissonnette, REALTA’s president. “That’s why we immediately volunteered to participate in the QSC pilot project despite the fact that it is very restrictive, not only because of the written commitments it imposes on brokers, but also because of the public nature of their clients’ satisfaction levels. But we are already known for doing more than everyone else – and before everyone else. Because of this we were able to meet the new challenges it entailed.”